💬 Support
Get help with EasySign installation, configuration, and usage.
Support Channels
📚 Documentation
Browse this documentation for guides, tutorials, and API reference.
💬 CodeCanyon Comments
Post questions on the item's comment section for community help.
📧 Email Support
Contact us directly for technical issues or custom development.
Before Contacting Support
Please check the following first:
- Read the relevant documentation section
- Check the Installation Guide troubleshooting
- Verify your server meets all requirements
- Check PHP error logs for detailed error messages
What's Included in Support
| Included | Not Included |
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Reporting Bugs
When reporting a bug, please include:
- EasySign version number
- PHP version
- Browser and operating system
- Steps to reproduce the issue
- Expected vs actual behavior
- Screenshots if applicable
- Relevant error messages from PHP logs
Feature Requests
We welcome feature suggestions! Please submit them through CodeCanyon comments or email with:
- Clear description of the feature
- Use case / why it's needed
- Any mockups or examples
FAQ
Q: The site shows a blank page after installation
A: Check PHP error logs. Usually this is a missing PHP extension or incorrect database credentials in .env file.
Q: Emails are not being sent
A: Configure SMTP settings in Admin → Global Settings. Verify credentials work with your email provider.
Q: File uploads fail
A: Check uploads/ folder permissions (should be 755). Also verify php.ini upload_max_filesize setting.
Q: PayPal payments not working
A: Verify PayPal credentials in .env. Ensure PAYPAL_MODE is set to "live" for production.
Q: How do I reset the admin password?
A: Run this SQL query:
UPDATE users SET password = '$2y$10$...' WHERE email = 'admin@example.com';
-- Generate the hash with PHP: password_hash('newpassword', PASSWORD_DEFAULT)Q: Can I use this on multiple domains?
A: The Regular License allows use on one domain. For multiple domains, purchase an Extended License.
Refund Policy
Refunds are handled through Envato according to their refund policy. We cannot process refunds directly.
Updates
Updates are free for 6 months from purchase. After that, you can continue using your current version or renew support for access to updates.